1. Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
2. Why do your prices have ranges?
The prices will range on each floor plan depending on the lease term, location and/or updates done inside the apartment. Updated apartments may include newer flooring, countertops, kitchen appliances, lighting and faucets.
3. What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card. All application fees are nonrefundable.
4. How do I apply?
Start your application online by clicking HERE. You may also apply in the office.
5. Which utilities do I pay?
Residents are responsible for all utilities at Colony Village Apartments and costs may vary. Residents are responsible for additional items such as cable and internet services.
6. What is the security deposit?
The security deposit can be as low as $250 but will vary. Please contact the office for additional, up to date information.
7. When is my rent payment due?
Rent is always due on or before the first of the month.
8. What day of the month am I liable for a late charge?
Rent is always due on the first; however, if you do not pay all rent on or before the 5th day of the month, you’ll pay a late charge of 5% of the rental payment or $15.00, whichever is greater.
9. How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. (A cashier's check is required if your payment is late.)
10. What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Our full pet policy can be viewed HERE.
11. If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60 day written notice is required. This applies for any reason other than active-duty military orders. Please refer to the office for up to date information about the lease buy-out fee.
12. How can I refer a friend?
If you love Colony Village Apartments and want to refer a friend, please feel free to do so! We would love for your friends and family to join our community.
13. If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
14. There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, they will need to fill out an application to be added to your lease agreement. Application fees will be required in the event that a roommate is being added to the lease.
15. I will be moving out. What do I need to do?
We require a 60 day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in at least 60 days prior to the lease expiring to provide your written notice.
16. Do you have cable services?
Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local cable/internet representative!
17. Can I grill on property?
Colony has community BBQ area; grills are not allowed on balconies/patios.
18. I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
19. I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.