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FAQ

FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour before closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the apartment amenities and features.

What fees are required to reserve my apartment home?

Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card.  In addition to our application fees, there is a one-time administrative fee of $100.00.  All application and administrative fees are non-refundable.  To reserve a home, a holding fee of $250.00 is due at the time of application.  The holding fee is non-refundable but applies to your rent balance at move-in.

How do I apply?

Please start your application online through our website. You may also apply in the office.

Which utilities do I pay?

Residents are responsible for all utilities at Colony Village Apartments, and costs may vary. Residents are responsible for additional items such as cable and internet services.

What is the security deposit?

The security deposit can be as low as $250 but will vary. Please get in touch with the office for additional, up-to-date information.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first; however, if you do not pay all rent on or before the 5th day of the month, you’ll pay a late charge of 5% of the rental payment or $15.00, whichever is greater.

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

Up to 2 pets, cats or dogs, are allowed. Our community is proud to share that we have no breed or weight restrictions.  There is a non-refundable pet fee of $250 per pet. Monthly pet rent is $25 per pet. Please view our full pet policy for more information!

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee will vary depending on the size of the apartment. Please ensure you reference your signed lease agreement and confirm policies with your Property Manager, as there could be unique circumstances.

Can I break the lease if I am part of the military and receive deployment or reassignment orders?

Service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the Property Manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.

How can I refer a friend?

Please let our office know if you love our apartments and want to refer a friend! We don't have a referral program, but we would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if enrolled in our online services.

A person might be staying with me for a while; does the lease permit that?

If someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in, they must fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, before moving out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expires to provide your written notice.

Do you have cable/Internet services?

Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local cable/internet representative!

Can I grill on the property?

Colony Village has a community BBQ area; grills are prohibited on balconies/patios.

I am locked out of my apartment. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment. Please do not call emergency maintenance. You must call a locksmith if you are locked out after regular business hours.

I have lost my apartment and/or mailbox keys. What do I do?

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.